FAQS

HOW DO I PLACE AN ORDER FOR A MATT AUSTIN STUDIO WORK?

CONTACT US DIRECTLY FOR ENQUIRIES REGARDING ANY OF THE PRODUCTS ON THE WEBSITE. ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT.  GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS. THE COMPLETED PIECE WILL SHIP WHEN YOUR ORDER IS PAID IN FULL. ENQUIRIES CAN BE SENT TO: DETAILS@MATTAUSTINSTUDIO.COM

WHEN WILL MY ONLINE ORDER SHIP?

IN-STOCK ITEMS WILL SHIP WITHIN 5 – 7 BUSINESS DAYS. IF YOU REQUIRE FASTER SHIPPING PLEASE CONTACT THE STUDIO DIRECTLY BEFORE PLACING YOUR ORDER. E-COMMERCE ENQUIRIES CAN BE SENT TO: DETAILS@MATTAUSTINSTUDIO.COM

PRIVATE COMMISION ENQUIRIES 

MATT AUSTIN STUDIO WELCOMES ENQUIRIES FOR PRIVATELY COMMISSIONED MURALS, LIGHTING, AND CARVED PRODUCTS. TO BEGIN THE CONVERSATION OR TO SCHEDULE A STUDIO VISIT PLEASE SEND ENQUIRIES TO: DETAILS@MATTAUSTINSTUDIO.COM

DO YOU ACCEPT RETURNS? 

AS THE NATURE OF EACH OF OUR ITEMS IS HAND-MADE, WE ARE NOT ABLE TO ACCEPT RETURNS.